This Privacy Policy applies to Smarithm Private Limited's public website, mobile applications, desktop applications, web applications, APIs, automation tools, customer support workflows, and related operational services unless a separate product-specific policy says otherwise.
1. Who we are
Smarithm Private Limited (also referred to simply as "Smarithm") is a software company based in New Delhi, India. We build and operate software products and related digital systems, which may include consumer apps, internal tools, websites, desktop software, automation workflows, data services, and web crawlers or similar structured retrieval systems.
2. Information we may collect
The information we collect depends on the product or service you use and how you interact with us.
Information you provide directly
- Your name, email address, and message when you contact us
- Account or profile details if a product requires them
- Support request details, troubleshooting descriptions, screenshots, or attachments you choose to share
- Information submitted for legal, privacy, or security-related requests
Information created through use of a product or service
- Configuration data, content you enter, and product activity needed for the relevant feature set
- Technical logs and diagnostics tied to application stability, error handling, abuse prevention, and service health
- Device, browser, app version, operating system, or environment metadata where needed for compatibility and support
Information collected from website or app interactions
- Basic request logs, security monitoring records, and limited analytics or preference storage where lawfully used
- Form protection data such as CSRF tokens, anti-spam signals, and rate limiting metadata
3. Information we do not collect by default
We try to avoid collecting data just because it is technically possible. We do not treat surveillance-style collection as a product strategy. If a product does not need certain information to function, support, secure, or improve the service responsibly, our goal is not to collect it.
4. How we use information
- To operate, maintain, and improve our website, applications, APIs, and supporting services
- To provide core product functionality, synchronization, account support, and communications you request
- To respond to customer support, security, legal, and privacy inquiries
- To monitor performance, diagnose failures, fix bugs, and reduce misuse or abuse
- To protect the integrity, availability, and security of our systems and users
- To satisfy legal obligations, enforce our terms, or address disputes or safety concerns
5. Product-specific data handling
Different Smarithm Private Limited products may process different categories of data depending on what the product is meant to do. For example:
- Mobile and web apps may process account data, application content, and synchronization-related records
- Desktop tools may process locally generated files, settings, or user-created workflows
- Automation systems and web crawlers may process publicly available or authorized source data according to the purpose of the system and applicable restrictions
- Support tooling may temporarily contain information you provide so we can diagnose and resolve issues
Where a specific product needs separate disclosures, we may publish additional notices or in-product explanations.
6. Legal bases and permitted uses
Where privacy law requires a legal basis, we generally rely on one or more of the following: your consent where appropriate, performance of a contract or requested service, compliance with legal obligations, and our legitimate interests in operating, securing, supporting, and improving our products and business in a balanced and responsible way.
7. Sharing information
We do not sell personal information as a business model. We may share information only in limited circumstances such as:
- With service providers that support hosting, infrastructure, monitoring, email delivery, customer support, analytics, or security operations
- With professional advisers such as lawyers, auditors, or insurers where reasonably necessary
- To comply with law, lawful process, or to protect rights, safety, users, or systems
- In connection with a merger, acquisition, financing, restructuring, or asset transfer, subject to appropriate protections
8. Retention
We retain information only for as long as reasonably necessary for the purpose it was collected, including service delivery, support, security, business operations, dispute resolution, and compliance. Retention periods may vary by product, account status, request type, contractual requirements, and legal obligations.
9. Security
We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or disclosure. No system can be guaranteed perfectly secure, but we aim to apply reasonable controls appropriate to the nature of the product and data involved.
10. International processing
Your information may be processed in jurisdictions where Smarithm Private Limited or its service providers operate. Where required, we take reasonable steps intended to support lawful cross-border handling of information.
11. Your choices and rights
Depending on where you live and the product involved, you may have rights to access, correct, update, export, delete, object to, or restrict certain processing of your information. You may also be able to withdraw consent where processing depends on consent. We may need to verify your identity before acting on a request.
12. Children's privacy
Our products and services are not intentionally directed to young children unless explicitly stated otherwise. If we learn that personal information has been collected from a child in a way that requires corrective action, we will take appropriate steps to address it.
13. Changes to this policy
We may update this Privacy Policy as our products, operations, or legal obligations change. When we do, we will update the effective date and may provide additional notice when appropriate.
14. Contact us about privacy
If you have a privacy question, data request, or concern about how information is handled across a Smarithm Private Limited product or service, please use our contact page or visit support for additional guidance.